DE034096-Delivery Operations Sr Analyst

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Delivery Operations Sr Analyst in the Philippines to lead a Trust & Safety team that analyzes and reviews user content across media types. The role involves coaching a team of about 25, ensuring compliance with client policies, and engaging with prompts for evaluating AI model responses.

The work is based in an office setting with associated well-being support and program participation.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Excellent comprehension, communication and English skills.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision making.

Responsibilities

• Manage the team of Trust & Safety resources, provide coaching/feedback based on performance/career growth.
• A Team Leader oversees a team size :25 employees and motivates them to do their job efficiently.
• Support those who review, classify and/or remove content per client guidelines, using tools and prompts to interrogate AI models.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, research, and relay complex content or AI issues to the team.

Skills

Coping resilience

Bias-free analysis

Attention to detail

English communication

Info synthesis

Critical thinking

Job description

Eligibility to apply

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Position title

Delivery Operations Sr Analyst

Work set-up

Return to Office

Overall purpose

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Trust and Safety resources, inclusive of content moderators and responsible AI practitioners whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI. Due to the nature of the role, the individuals and you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns. The Trust & Safety team does meaningful work that helps to keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to, work with, view or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g. graphic, violent, sexual, or egregious) and may assist the team with thematic prompting, responsible AI issues, governance, policy, consulting work and program management. Therefore, any role supporting Trust and Safety resources needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Responsibilities

• Manage the team of Trust & Safety resources, provide coaching/feedback based on the performance/career growth.
• A Team Leader oversees a team size :25 employees and motivates them to do their job efficiently to have optimum performance in the process. Note: The reviewed/audited content could be sensitive or of graphic nature.
• Support those who review, classify and/or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and/or creating prompts to interrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, research, and relay complex content or responsible AI issues to the broader Trust and Safety team.
• OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 3

Skill and qualifications

• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Excellent comprehension, communication and English skills
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision making