Treasury Client Success Analyst - Night Shift

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

JPMorgan Chase & Co. in the Philippines is seeking a Client Service Analyst to manage relationships and resolve issues within treasury and cash management products.

You will leverage data analytics, project management, and strategic thinking to deliver exceptional service and drive client satisfaction. The role offers growth within a global organization, opportunities to collaborate with internal teams, and exposure to evolving technologies.

Qualifications

• Experience in customer service or relationship management.
• Ability to establish productive relationships with internal stakeholders.
• Use of basic problem-solving techniques to identify and resolve issues.
• Familiarity with project management concepts and assisting with projects.
• Willingness to learn new technologies to enhance client service.

Responsibilities

• Manage and maintain client relationships for an assigned portfolio.
• Provide technical support on treasury and cash management products and identify process improvements.
• Collaborate with internal stakeholders to drive mutually beneficial outcomes.
• Assist in planning and executing projects to meet objectives.
• Develop understanding of new technologies to enhance service and efficiency.

Skills

Customer service

Relationship management

Problem solving

Project management

Digital literacy

Tools

Automation tools

Job description

JPMorgan Chase & Co. in the Philippines is seeking a Client Service Analyst to manage relationships and resolve issues within treasury and cash management products.

You will leverage data analytics, project management, and strategic thinking to deliver exceptional service and drive client satisfaction. The role offers growth within a global organization, opportunities to collaborate with internal teams, and exposure to evolving technologies.