Travel Tech Account

Gratitude Philippines; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Transcom Manila in Pasig is urgently hiring for a Travel Tech Account / Technical Customer Support role, focusing on supporting technology-driven, high-volume operations.

You will work with SaaS, hotel technology, PMS, POS, payment platforms, and travel-related tools, handling multiple applications and real-time customer interactions.

Experience with KPI targets, live chat, and AI-powered support tools is preferred, plus familiarity with channel managers and gateways.

Qualifications

• Experience in a customer-facing Technical Support role with technology products.
• Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms.

Skills

High-volume support

Technical support

SaaS exposure

PMS knowledge

POS experience

Payment systems

AI-powered tools

Live chat experience

Multi-product expertise

Tools

PMS

POS

SaaS platforms

Payment gateways

Job description

URGENT HIRING – TRAVEL TECH ACCOUNT | TRANSCOM MANILA *(PASIG)*

Company: Transcom Manila PASIG

Account: Travel Technology / Technical Customer Support

JOB OVERVIEW

Transcom Manila is hiring strong Travel Tech / Technical Support professionals for an upcoming Travel Technology campaign.

We are looking for candidates who have experience supporting customers in technology-driven, high-volume environments and who are comfortable handling multiple applications, systems, and real-time customer support channels.

Candidates with exposure to SaaS, hotel technology, Property Management Systems (PMS), Point-of-Sale (POS), payment platforms, travel technology, or hospitality operations will have a strong advantage.

IDEAL CANDIDATE PROFILE

• Experience in a customer-facing Technical Support / Customer Support role
• Experience supporting technology products or platforms
• Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms
• Experience working in a high-volume, queue-based environment
• Experience handling Live Chat or other real-time customer support channels
• Experience working with measurable KPIs / performance targets
• Ability to work across multiple products, tools, applications, and systems simultaneously
• Familiarity with platforms such as Property Management Systems (PMS), payment gateways, and channel managers
• Comfortable using or working alongside AI-powered customer support tools
• Exposure to tools such as knowledge bots, AI-assisted responses, suggested replies, or similar support technologies

Added Advantage

• Experience or exposure to the hospitality industry, including:
• Hotel Front Office
• Hotel Reservations
• Hospitality Customer Support
• Travel Operations
• Hotel / Travel Technology
• Related hospitality functions