Customer Service Representative- Travel Account | Amadeus Experience Required

Transcom Worldwide Philippines, Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Retirement Fund

Free Meal & Medicine

Loyalty Incentives

Free Shuttle Service

Job summary

Transcom Worldwide Philippines, Inc. is seeking a Customer Service Representative for a Travel Account at their Pasig site. This position focuses on driving customer satisfaction, handling queries related to flight and car rental bookings, and maintaining extensive product knowledge.

The ideal candidate has advanced knowledge of Amadeus GDS and excellent communication skills, ensuring accurate assistance to customers. Benefits include Day 1 HMO, rice subsidy, clothing allowance, and more.

Qualifications

• At least 2 years of experience with Amadeus GDS.
• Experience with airline NDC platforms preferred but not required.
• Experience handling flight and car rental reservations.

Responsibilities

• Manage customer queries regarding flight and car rental bookings.
• Utilize Amadeus GDS or NDC portals for reservations.
• Ensure booking accuracy and compliance with policies.

Skills

Proficient to advanced knowledge of Amadeus GDS

Advance level English communication skills

Interpersonal skills (written and oral)

Flexibility and adaptability

Job description

Customer Service Representative- Travel Account | Amadeus Experience Required

Transcom Worldwide Philippines, Inc.

Job Description

Transportation Allowance, Medical Reimbursement

Employee Recognition and Rewards

Government Mandated Benefits

13th Month Pay, Employee Loan

Insurance Health & Wellness

Others

Company Social Events

Employee Discount, Gym Membership, Parking Space, Play Area for Employee's Kids, Retirement Plan, Sleeping Quarters

Professional Development

Work-Life Balance

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for a Travel Account for our Transcom Pasig site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

This role is responsible for handling customer queries and requests related to flight and car rental bookings, managing GDS and NDC reservations, working queues, and ensuring accurate PNR creation and maintenance.

Join our Transcom Family as a Travel Account Customer Service Representative (CSR)

• Utilize Amadeus GDS or airline NDC portals for servicing flight and car rental bookings including, but not limited to reissues, refunds, exchanges and cancellations.
• Manage inbound and outbound travel-related queries, ensuring timely and accurate assistance.
• Contact airlines and car rental suppliers as needed for assistance.
• Deliver end-to-end travel support with a strong focus on customer satisfaction and service quality.
• Ensure booking accuracy and compliance with established policies, procedures, and service standards.
• Maintain performance and service levels while working in a rotational shift environment.

What we are looking for:

To be successful in this role you must…

• Proficient to advanced knowledge of Amadeus GDS with at least 2 years experience (knowledge in cryptic commands).
• Exposure to airline NDC platforms preferred, but not required.
• Prior experience handling flight and car rental reservations.
• Advance level English communications skills.
• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!

• Day 1 HMO
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.