Travel Booking Agent - One-Day Hiring Process

Recruitify_HR; Metro Manila; On-site; PHP 181,000 - 301,000; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

Onsite work

Job summary

Telesys is hiring a Call Center Agent for a Travel Account in Malate, Manila. This onsite role focuses on handling customer inquiries, booking support, and travel-related assistance in a fast-paced BPO environment.

Ideal candidates have at least 6 months of customer service or BPO experience, strong English communication, and are willing to work shifting schedules, including weekends and holidays.

Qualifications

• At least 6 months of customer service or BPO experience.
• High School or Senior High School graduate (college level or graduate is an advantage).
• Open to career shifters with relevant experience.
• Good English communication skills, both verbal and written.
• Strong customer service orientation.

Responsibilities

• Handle inbound customer service inquiries and travel-related concerns.
• Assist customers with bookings, reservations, and itinerary changes.
• Provide accurate information on travel schedules, policies, and services.
• Resolve customer issues efficiently and professionally.
• Document all customer interactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma

Job description

Call Center Agent Hiring | Travel Account | Telesys

Malate, Manila | Onsite | Up to ₱27,000/month | Full-time

WHY WORK WITH US?

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

Job Description

We are currently hiring a Customer Service Representative for a Travel Account to handle customer inquiries, provide assistance, and resolve concerns in a fast-paced BPO environment. You will assist customers with travel-related services such as bookings, reservations, itinerary changes, cancellations, and general travel support.

This role is ideal for individuals looking for travel account call center jobs in Manila and BPO opportunities with at least 6 months of customer service or BPO experience, offering strong career growth and development opportunities.

Key Responsibilities

• Handle inbound customer service inquiries and travel-related concerns
• Assist customers with bookings, reservations, and itinerary changes
• Provide accurate information on travel schedules, policies, and services
• Resolve customer issues efficiently and professionally
• Document all customer interactions in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

WORK SCHEDULE & TRAINING

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

Requirements

• At least 6 months of customer service or BPO experience
• High School or Senior High School graduate (college level or graduate is an advantage)
• Open to career shifters with relevant experience
• Good English communication skills, both verbal and written
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

LOCATION

Malate, Manila (Onsite Only)

Sites Available

• Alabang
• Manila
• Makati
• Pasay
• Parañaque
• Taguig

Salary: Up to ₱27,000/month

About Telesys

Telesys is growing and we are looking for a Customer Service Representative for a Travel Account in Malate, Manila. We welcome applicants with at least 6 months of BPO or customer service experience. This is a great opportunity to continue building your career in the BPO industry while strengthening communication and customer service skills in a supportive and growth-focused environment.