Travel Tech Support Specialist

Gratitude Philippines; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Transcom Manila in Pasig is urgently hiring for a Travel Tech Account / Technical Customer Support role, focusing on supporting technology-driven, high-volume operations.

You will work with SaaS, hotel technology, PMS, POS, payment platforms, and travel-related tools, handling multiple applications and real-time customer interactions.

Experience with KPI targets, live chat, and AI-powered support tools is preferred, plus familiarity with channel managers and gateways.

Qualifications

• Experience in a customer-facing Technical Support role with technology products.
• Exposure to SaaS, PMS, POS, payment systems, hotel technology, or similar platforms.

Skills

High-volume support

Technical support

SaaS exposure

PMS knowledge

POS experience

Payment systems

AI-powered tools

Live chat experience

Multi-product expertise

Tools

PMS

POS

SaaS platforms

Payment gateways

Job description

Transcom Manila in Pasig is urgently hiring for a Travel Tech Account / Technical Customer Support role, focusing on supporting technology-driven, high-volume operations.

You will work with SaaS, hotel technology, PMS, POS, payment platforms, and travel-related tools, handling multiple applications and real-time customer interactions.

Experience with KPI targets, live chat, and AI-powered support tools is preferred, plus familiarity with channel managers and gateways.