Travel Tech Support Specialist — Hybrid & AI-Aware

Gratitude Philippines; Manila; Hybrid; PHP 305,000 - 365,000; Full time

Job summary

Gratitude Philippines is seeking a Technical Support Representative for our Travel / Hospitality account. The role offers hybrid work and handles customer inquiries via voice, chat, and email.

Ideal candidates have at least 1 year of customer-facing support experience, strong technical aptitude, and the ability to read and understand technical codes. AI workflows experience is a plus, and excellent communication is essential.

Qualifications

• At least 1 year of customer-facing support experience (BPO or non-BPO).
• Strong technical aptitude and ability to learn new tools quickly.
• Able to read and understand technical codes.
• Experience with AI workflows is an advantage.
• Good communication and problem-solving skills.
• Willing to work in a hybrid setup.

Skills

Customer-facing communication

Strong technical aptitude

Problem-solving

Reading/understanding codes

Tools

AI workflows

Job description

Gratitude Philippines is seeking a Technical Support Representative for our Travel / Hospitality account. The role offers hybrid work and handles customer inquiries via voice, chat, and email.

Ideal candidates have at least 1 year of customer-facing support experience, strong technical aptitude, and the ability to read and understand technical codes. AI workflows experience is a plus, and excellent communication is essential.