Travel Support Representative

Metacom Careers; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is hiring a Travel Customer Service Representative to support an International Travel (Voice) account. This onsite role at Mall of Asia Complex Pasay City offers a shifting schedule and permanent work setup.

No prior call center experience is required, making it ideal for fresh graduates with strong English communication skills. Training is provided and the position offers opportunities to develop a rewarding career in travel and customer service.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• No call center experience required (Freshers are welcome to apply).
• Excellent English communication skills (B2 proficiency preferred).
• Willing to work on a shifting schedule.
• Willing to work onsite in Pasay City.
• Must have or be willing to secure an NBI Clearance.

Responsibilities

• Handle inbound customer inquiries for an international travel account.
• Assist customers with reservations, booking concerns, account inquiries, and general travel-related support.
• Provide accurate information and resolve customer concerns professionally.
• Deliver excellent customer service while meeting quality and performance standards.

Skills

English communication

Customer service mindset

Education

High School or equivalent

Job description

Now Hiring: Travel Customer Service Representative

Kick-start your career in the BPO industry! We are looking for enthusiastic and customer-oriented individuals to join our International Travel Account. No call center experience is required—just bring your excellent communication skills and passion for providing outstanding customer service.

Position Details

• Position: Travel Customer Service Representative
• Account: International Travel (Voice)
• Work Setup: Permanent Onsite
• Location: Mall of Asia Complex, Pasay City
• Schedule: Shifting Schedule

Key Responsibilities

• Handle inbound customer inquiries for an international travel account.
• Assist customers with reservations, booking concerns, account inquiries, and general travel-related support.
• Provide accurate information and resolve customer concerns professionally.
• Deliver excellent customer service while meeting quality and performance standards.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• No call center experience required (Freshers are welcome to apply).
• Excellent English communication skills (B2 proficiency preferred).
• Willing to work on a shifting schedule.
• Willing to work onsite in Pasay City.
• Must have or be willing to secure an NBI Clearance.

Why Join Us?

• Open to applicants with no BPO experience.
• Paid training and career development opportunities.
• Supportive work environment.
• Opportunity to build a rewarding career in the travel and customer service industry.

Recruitment Site

5/F Metropoint Mall

EDSA corner Taft Avenue, Rotonda, Pasay City