Travel Customer Experience Associate

Metacom Careers; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers in the Philippines is seeking enthusiastic Customer Service Representatives for our Travel and Hospitality Account. You will assist customers with travel-related inquiries, provide excellent support, and help create a seamless customer experience.

The role offers a pathway to grow in the BPO industry, with profiles for entry-level and experienced applicants, English proficiency required, and a competitive salary up to ₱25,000 depending on experience.

Qualifications

• No call center experience required.
• High School Graduate or Senior High School Graduate.
• Willing to be trained and develop a career in the BPO industry.
• At least 6 months of customer service or call center experience.
• CEFR Level B2 (English proficiency required).

Responsibilities

• Handle customer inquiries related to travel bookings, reservations, and services.
• Provide accurate information and assistance to customers through phone, chat, or other support channels.
• Resolve customer concerns professionally and efficiently.
• Deliver excellent customer service while maintaining quality standards.
• Assist with account-related requests and ensure customer satisfaction.

Skills

Good communication

Customer handling

Communication skills

Education

High School Graduate

Job description

We are looking for enthusiastic and customer-focused individuals to join our Travel and Hospitality Account team. As a Customer Service Representative, you will assist customers with travel-related inquiries, provide excellent support, and help create a seamless customer experience.

Job Responsibilities

• Handle customer inquiries related to travel bookings, reservations, and services.
• Provide accurate information and assistance to customers through phone, chat, or other support channels.
• Resolve customer concerns professionally and efficiently.
• Deliver excellent customer service while maintaining quality standards.
• Assist with account-related requests and ensure customer satisfaction.

Qualifications

Profile 1: Entry-Level Applicants

• No call center experience required.
• High School Graduate or Senior High School Graduate.
• Good communication skills.
• Willing to be trained and develop a career in the BPO industry.

Profile 2: Experienced Applicants

• At least 6 months of customer service or call center experience.
• High School Graduate or Senior High School Graduate.
• Strong customer handling and communication skills.

Language Requirement

• CEFR Level B2 (English proficiency required).

Compensation

• Competitive salary package depending on BPO experience.
• Earn up to ₱25,000.

Why Join Us?

• Build your career with one of the leading global customer experience companies.
• Gain valuable experience in the travel and hospitality industry.
• Work with a supportive and dynamic team.