Travel Specialist

MOSCONI Tours Inc.; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Sales Commission 10%

Job summary

MOSCONI Tours Inc. is seeking a Travel Specialist to assist clients with travel inquiries, bookings, and concerns, serving as the primary contact for travel packages, flight and hotel reservations, and general travel assistance to ensure a smooth experience from inquiry to post-trip follow-up.

You will warmly welcome walk-in clients, provide comprehensive information on domestic and international packages, verify availability, generate quotations, and help with payments, receipts, and records.

Qualifications

• Prior experience in social media management, online sales, lead generation, or customer service.

Responsibilities

• Warmly welcome walk-in clients and address telephone and online inquiries at the outlet.
• Provide comprehensive information regarding domestic and international tour packages, flight schedules, hotel accommodations, travel insurance and other travel services
• Maintain a professional, welcoming atmosphere and well-kept branch appearance in alignment with brand standards
• Assess client preferences, travel budgets, and itineraries to recommend suitable travel packages
• Generate accurate quotations, verify flight/hotel availability using web-based booking systems, and issue official travel documents upon payment
• Actively follow up on pending client inquiries to maximize branch sales conversion
• Process payments (cash, card, online transfers) accurately and ensure proper issuance of receipts and vouchers
• Maintain organized client records, booking files, and daily transaction logs
• Prepare and submit accurate daily sales, collection, and inquiry reports to the Store Manager
• Assist clients with travel documentation requirements, visa guidance, and itinerary changes or rebookings

Skills

Social media management

Online sales

Lead generation

Customer service

Communication

Negotiation

Active listening

Sales persuasion

Tools

Meta Business Suite

Canva

Microsoft Word

Excel

Google Workspace

CRM systems

Booking systems

Job description

About the role

The Travel Specialist is responsible for assisting clients with travel inquiries, bookings, and concerns. This role serves as the primary point of contact for customers seeking travel packages, flight and hotel reservations, and general travel assistance, ensuring a smooth and satisfying customer experience from inquiry to post-trip follow-up.

Key responsibilities

• Warmly welcome walk-in clients and address telephone and online inquiries at the outlet

• Provide comprehensive information regarding domestic and international tour packages, flight schedules, hotel accommodations, travel insurance and other travel services

• Maintain a professional, welcoming atmosphere and well-kept branch appearance in alignment with brand standards

• Assess client preferences, travel budgets, and itineraries to recommend suitable travel packages

• Generate accurate quotations, verify flight/hotel availability using web-based booking systems, and issue official travel documents upon payment

• Actively follow up on pending client inquiries to maximize branch sales conversion

• Process payments (cash, card, online transfers) accurately and ensure proper issuance of receipts and vouchers

• Maintain organized client records, booking files, and daily transaction logs

• Prepare and submit accurate daily sales, collection, and inquiry reports to the Store Manager

• Assist clients with travel documentation requirements, visa guidance, and itinerary changes or rebookings

About you

• Prior experience in social media management, online sales, lead generation, or customer service (travel/hospitality industry experience is a major plus)

• Strong verbal and written communication, active listening, negotiation, and sales persuasion skills

• Familiarity with Meta Business Suite, Canva, and basic image editing

• Proficiency in Microsoft Office Suite (Word, Excel) and Google Workspace

• Comfort with using web-based booking systems and CRMs

Benefits

• Sales Commission: 10% Sales Commission based on the outlet's share of the net commission from successfully closed bookings, subject to company policies, validation guidelines, and payout schedules