Travel Sales Quality Analyst – Onsite Night Shift

TASQ Staffing Solutions; Cebu City; On-site; PHP 300,000 - 480,000; Full time

Job summary

A staffing solutions company is seeking a Quality Analyst for their Cebu City location. This role requires monitoring and evaluating call center agents, analyzing performance data, and delivering constructive feedback. The ideal candidate should have 2-4 years of overall experience, including 1-2 years in quality monitoring in a call center environment. This position is onsite and offers a night shift arrangement.

Qualifications

• 2 to 4 years of overall experience in a relevant field.
• 1 to 2 years of experience in providing quality monitoring feedback within a call center sales environment.

Responsibilities

• Listen to live, recorded, or side-by-side calls for quality assessment.
• Examine call and interaction data for trends and performance gaps.
• Deliver constructive feedback and coaching to improve agent skills.
• Develop and implement quality improvement initiatives.

Skills

Quality monitoring feedback

Coaching

Data analysis

Customer service skills

Education

At least a second-year college student

Job description

A staffing solutions company is seeking a Quality Analyst for their Cebu City location. This role requires monitoring and evaluating call center agents, analyzing performance data, and delivering constructive feedback. The ideal candidate should have 2-4 years of overall experience, including 1-2 years in quality monitoring in a call center environment. This position is onsite and offers a night shift arrangement.