Travel Sales Quality Analyst: Coach & Improve

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

HMO coverage starting Day 1

Paid leaves and holidays

Career growth and learning opportunities

Complete office facilities

Job summary

A leading global travel company is seeking a Quality Analyst to join their team in Cebu City. The role involves monitoring sales calls, coaching agents, and managing quality standards. Candidates should have experience in quality monitoring and client communication, with at least a partial college education. The position offers a competitive salary, night differential pay, HMO coverage, and opportunities for career growth.

Qualifications

• At least 2nd-year college completed.
• 2-4 years overall experience in relevant fields.
• 1-2 years experience in quality monitoring in a call center sales environment.

Responsibilities

• Monitor sales calls and provide constructive feedback.
• Coach and mentor agents for improved performance.
• Act as Subject Matter Expert on quality standards.

Skills

Coaching and mentoring

Quality monitoring

Client communication

Education

Completed at least 2nd-year college

Job description

A leading global travel company is seeking a Quality Analyst to join their team in Cebu City. The role involves monitoring sales calls, coaching agents, and managing quality standards. Candidates should have experience in quality monitoring and client communication, with at least a partial college education. The position offers a competitive salary, night differential pay, HMO coverage, and opportunities for career growth.