Travel Sales QA Auditor — Onsite Cebu (Night Shift)

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a Quality Analyst for the Travel Sales account in Cebu City. This role requires monitoring agent performance, analyzing call data, providing coaching, and collaborating on quality improvement initiatives. The ideal candidate should have at least 2 years of experience in quality monitoring within a call center environment and possess strong customer service skills. This position is 100% onsite and operates on a night shift schedule.

Qualifications

• 2 to 4 years of overall experience in call centre sales domain.
• 1 to 2 years experience in quality monitoring feedbacks.

Responsibilities

• Monitor and evaluate agent performance through call reviews.
• Analyze call data to identify trends and performance gaps.
• Provide coaching and feedback to agents.
• Collaborate with management on quality improvement initiatives.

Skills

Quality monitoring

Data analysis

Coaching

Customer service skills

Education

At least 2nd year completed

Job description

A staffing solutions company is seeking a Quality Analyst for the Travel Sales account in Cebu City. This role requires monitoring agent performance, analyzing call data, providing coaching, and collaborating on quality improvement initiatives. The ideal candidate should have at least 2 years of experience in quality monitoring within a call center environment and possess strong customer service skills. This position is 100% onsite and operates on a night shift schedule.