Quality Analyst – Night Shift (Onsite Cebu) Coaching

Recruitify_HR; Cebu City; On-site; PHP 345,290 - 413,589; Full time

Job summary

A recruitment agency is looking for a Quality Analyst in Cebu City, who will be responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. The role demands providing feedback and coaching to enhance customer service performance. Candidates should have 2-4 years of experience, particularly in call center sales. This position offers a night shift working setup and salary negotiations up to PHP 34,000.

Qualifications

• 2 - 4 years of overall experience in quality monitoring.
• 1-2 years experience in call centre sales domain.
• Ability to participate in teleconferences.

Responsibilities

• Monitor and evaluate call center interactions.
• Provide feedback and coaching to improve performance.
• Ensure adherence to quality standards.

Skills

Ability to Mentor agents

Feedback on monitored calls

Act as a Subject Matter Specialist

Ownership of issues and escalations

Organizational skills

Job description

A recruitment agency is looking for a Quality Analyst in Cebu City, who will be responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. The role demands providing feedback and coaching to enhance customer service performance. Candidates should have 2-4 years of experience, particularly in call center sales. This position offers a night shift working setup and salary negotiations up to PHP 34,000.