QA Specialist, Travel Sales - Onsite Night Shift

TASQ Staffing Solutions; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions provider is looking for a Quality Assurance Specialist for Travel Sales in Cebu City. The role involves monitoring calls, analyzing data, and providing feedback to improve agent performance. The ideal candidate should have 2-4 years of experience in quality assurance with a focus on call center sales. This position is 100% onsite and requires at least 2nd year completed in education.

Qualifications

• 2 to 4 years of overall experience in quality assurance.
• 1 to 2 years experience in call center sales domain.

Responsibilities

• Listen to calls and review customer interactions to assess agent performance.
• Analyze call data to identify trends and prepare reports.
• Provide coaching and actionable feedback to agents.
• Collaborate on quality improvement initiatives and training programs.

Skills

Quality monitoring feedbacks

Data analysis

Coaching and feedback

Customer service skills

Education

At least 2nd year completed

Job description

A staffing solutions provider is looking for a Quality Assurance Specialist for Travel Sales in Cebu City. The role involves monitoring calls, analyzing data, and providing feedback to improve agent performance. The ideal candidate should have 2-4 years of experience in quality assurance with a focus on call center sales. This position is 100% onsite and requires at least 2nd year completed in education.