Travel Sales QA Analyst - Onsite Cebu (Night Shift)

TASQ Staffing Solutions; Cebu City; On-site; PHP 357,000 - 580,000; Full time

Job summary

TASQ Staffing Solutions seeks a BPO Quality Analyst for Travel Sales in Cebu City. This onsite role requires 2–4 years of overall call center experience and 1–2 years in quality feedback. Start ASAP. You will monitor interactions, analyze data, and coach agents to raise service quality and adherence to procedures.

The position focuses on evaluating calls and other customer interactions, preparing detailed reports, and supporting quality initiatives across the team.

Qualifications

• 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain.
• Experience in evaluating agent performance against scorecards and policies.
• Strong coaching, data analysis and reporting skills to drive improvements.

Responsibilities

• Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls and reviews to assess performance against scorecards and policies.
• Data Analysis and Reporting: Analyze call data to identify trends and prepare management reports.
• Coaching and Feedback: Provide actionable feedback to agents to improve performance.
• Quality Improvement Initiatives: Collaborate to develop training and quality programs.

Skills

Quality monitoring

Coaching

Data analysis

Reporting

Feedback

Education

2nd year completed

Job description

TASQ Staffing Solutions seeks a BPO Quality Analyst for Travel Sales in Cebu City. This onsite role requires 2–4 years of overall call center experience and 1–2 years in quality feedback. Start ASAP. You will monitor interactions, analyze data, and coach agents to raise service quality and adherence to procedures.

The position focuses on evaluating calls and other customer interactions, preparing detailed reports, and supporting quality initiatives across the team.