Quality Analyst.

Recruitify_HR; Philippines; On-site; PHP 345,000 - 414,000; Full time

Job summary

Recruitify HR is seeking a Quality Analyst for Travel Sales, onsite in Cebu City, night shift. You will monitor and evaluate sales calls and transactions to ensure compliance with quality standards, sales processes, and regulatory guidelines.

You will provide actionable feedback, conduct calibration sessions, and analyze performance trends to drive continuous improvement, improving sales effectiveness, customer experience, and revenue outcomes.

Qualifications

• 2–4 years of overall experience.
• 1–2 years in quality monitoring feedback for call centre sales.

Responsibilities

• Monitor and evaluate sales calls and transactions to ensure compliance with quality standards, sales processes, and regulatory guidelines.
• Provide actionable feedback to agents and calibrate assessments with calibration sessions.
• Analyze performance trends and support continuous improvement to enhance sales effectiveness, customer experience, and revenue outcomes.

Skills

Quality feedback

Call center

Performance analysis

Sales process

Job description

Description / Requirements

Job title: Quality Analyst

Account: Travel Sales

Work set up: 100% Onsite at Cebu City

Work shift: Night Shift

Salary: Up to 34K but open salary negotiation

Start date: ASAP

Responsible for monitoring and evaluating sales calls and transactions to ensure compliance with quality standards, sales processes, and regulatory guidelines. Provides actionable feedback, conducts calibration sessions, analyzes performance trends, and supports continuous improvement to enhance sales effectiveness, customer experience, and revenue outcomes.

Qualifications

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain