Travel Reservations Agent

Sophi Inc; Hinoba-an; Hybrid; PHP 234,000 - 357,000; Full time

Benefits offered by this job

Night differential pay (30%)

Job summary

Sophi Inc. is seeking a Travel Reservations Agent to help customers plan and book experiences—from hotels to flights and activities.

You’ll provide expert support, guide booking options, and resolve issues with accuracy and care, leveraging travel systems to keep data precise. Ideal candidates have at least 1 year in a call center or customer service role, strong English communication, and comfort with booking platforms, CRMs, and reservation systems.

Qualifications

• At least 1 year of experience in a call center or customer service role.
• Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar
• Strong verbal and written English communication skills
• Comfortable using booking platforms, reservation systems, and CRMs
• Excellent attention to detail when managing booking information and customer data

Responsibilities

• Assist customers with booking inquiries, changes, cancellations, and special requests
• Provide expert recommendations for travel options based on customer needs
• Manage reservations across hotels, flights, cars, cruises, and activities
• Resolve booking issues quickly and professionally
• Handle rebookings, upgrades, refunds, and itinerary adjustments
• Follow brand guidelines and maintain a high level of accuracy in all transactions
• Use multiple systems to research, book, and modify travel components
• Meet performance goals including quality, resolution time, and customer satisfaction
• Document all interactions and follow up as needed

Skills

Travel bookings systems

Customer service

Communication skills

Detail-oriented

Multitasking

Education

High school diploma

College-level education a plus

Tools

Booking platforms

CRM systems

Job description

As a Travel Reservations Agent, you’ll help customers plan and book unforgettable travel experiences — from hotel stays to flights, cruises, and everything in between. You’ll provide expert support, guide customers through booking options, and resolve issues with accuracy and care. If you’ve got a passion for travel, top-tier communication skills, and experience in reservations, this is your runway.
Disclaimer: This job posting is part of our Active Talent Pooling. By applying, you'll join our network of professionals who will be among the first to be considered when new opportunities become available. While this position is not tied to an immediate opening, we regularly match qualified candidates with client needs as they arise, giving you a head start when the right opportunity comes along.

At least 1 year of experience in a call center or customer service role

Experience handling travel bookings: hotels, flights, tours, car rentals, cruises, or similar

High school diploma or equivalent; college-level education is a plus

Strong verbal and written English communication skills

Comfortable using booking platforms, reservation systems, and CRMs

Excellent attention to detail when managing booking information and customer data

Competencies and Skills

Strong knowledge of travel booking systems and industry terminology

Clear communicator with excellent customer service skills

Detail-oriented and organized under pressure

Problem-solver with a calm, empathetic approach

Able to manage multiple bookings and inquiries at once

Flexible and quick to adapt to system or policy changes

Passion for travel and delivering great customer experiences

Driven to hit personal and team performance targets

Essential Functions

Assist customers with booking inquiries, changes, cancellations, and special requests

Provide expert recommendations for travel options based on customer needs

Manage reservations across hotels, flights, cars, cruises, and activities

Resolve booking issues quickly and professionally

Handle rebookings, upgrades, refunds, and itinerary adjustments

Follow brand guidelines and maintain a high level of accuracy in all transactions

Use multiple systems to research, book, and modify travel components

Meet performance goals including quality, resolution time, and customer satisfaction

Document all interactions and follow up as needed

30% Night Differential Pay

The standard night differential pay in the Philippines is 10%. Our rate is 2x higher than that of other companies.

Competitive Salary & Benefits

We offer a progressive salary package with monthly performance incentives and annual appraisal. Healthcare, dental, and a retirement plan included upon passing training! Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Professional Development

Enroll in free in-house professional development classes to keep your career on the right track. We also support working students with an educational loan.

Paid Time Off

25 vacation, sick, and paid leaves combined plus birthday, maternity, and paternity time off.

Free Food & Coffee

Whoever coined the term "Thank God it's Friday" must've been thinking of Free Food Fridays. Enjoy breakfast, lunch, or dinner on us every week! We've also got overflowing coffee and tea to keep you energized daily!

Healthcare, dental, and a retirement plan included upon passing training!

Healthcare, dental, and a retirement plan included upon passing training!