Travel-Ready IT Support Technician - 24/7 Help Desk

Tripodlink Global Solutions Co.; Quezon City; On-site; PHP 360,000 - 720,000; Full time

Job summary

TripodLink Global Solutions Co. in Quezon City is seeking a proactive IT support professional to provide first-level 24/7 customer assistance via helpdesk, email, chat, and in-person interactions.

You will manage inquiries, track requests, and ensure timely fault resolution. The role includes installing TripodLink software products and performing regular maintenance on client servers and workstations, plus applying updates and maintaining documentation.

Qualifications

• Proficient in VB.Net with hands-on experience.
• Comfortable with JavaScript, HTML and CSS.
• Experience with database management systems; MySQL is a plus.
• Willingness to travel for on-location project implementations and customer support.
• Must pass written and practical exams.
• Strong communication and interpersonal skills with a customer focus.
• Strong problem-solving skills.
• Provide after-hours support when required.
• Accountable, collaborative team player and good communicator.

Responsibilities

• Provide first-level support to customers 24/7 via helpdesk, email, chat and in-person.
• Handle customer inquiries promptly and accurately.
• Track service requests and fault calls from customers.
• Install and implement TripodLink software products.
• Perform regular maintenance on customers' servers and workstations.
• Implement program updates.
• Maintain IT product documentation.

Skills

VB.Net knowledge

JavaScript

HTML

CSS

Communication skills

Problem solving

Customer focus

Team player

Accountability

Tools

VB.Net

JavaScript

HTML

CSS

MySQL

Job description

TripodLink Global Solutions Co. in Quezon City is seeking a proactive IT support professional to provide first-level 24/7 customer assistance via helpdesk, email, chat, and in-person interactions.

You will manage inquiries, track requests, and ensure timely fault resolution. The role includes installing TripodLink software products and performing regular maintenance on client servers and workstations, plus applying updates and maintaining documentation.