IT Support

Tripodlink Global Solutions Co.; Quezon City; On-site; PHP 360,000 - 720,000; Full time

Job summary

TripodLink Global Solutions Co. in Quezon City is seeking a proactive IT support professional to provide first-level 24/7 customer assistance via helpdesk, email, chat, and in-person interactions.

You will manage inquiries, track requests, and ensure timely fault resolution. The role includes installing TripodLink software products and performing regular maintenance on client servers and workstations, plus applying updates and maintaining documentation.

Qualifications

• Proficient in VB.Net with hands-on experience.
• Comfortable with JavaScript, HTML and CSS.
• Experience with database management systems; MySQL is a plus.
• Willingness to travel for on-location project implementations and customer support.
• Must pass written and practical exams.
• Strong communication and interpersonal skills with a customer focus.
• Strong problem-solving skills.
• Provide after-hours support when required.
• Accountable, collaborative team player and good communicator.

Responsibilities

• Provide first-level support to customers 24/7 via helpdesk, email, chat and in-person.
• Handle customer inquiries promptly and accurately.
• Track service requests and fault calls from customers.
• Install and implement TripodLink software products.
• Perform regular maintenance on customers' servers and workstations.
• Implement program updates.
• Maintain IT product documentation.

Skills

VB.Net knowledge

JavaScript

HTML

CSS

Communication skills

Problem solving

Customer focus

Team player

Accountability

Tools

VB.Net

JavaScript

HTML

CSS

MySQL

Job description

Qualifications

• Has a basic knowledge or in-depth experience in VB.Net.

• Has a basic knowledge or in-depth experience in JavaScript, HTML and CSS.

• Has a basic knowledge or in-depth experience working with database management systems (experience in MySQL is an advantage).

• Have the flexibility to travel for on-location project implementations and customer support.

• Applicants must pass both the written and practical exams to qualify.

• Effective communication and interpersonal skills with strong customer focus by maintaining professional and courteous demeanor.

• Strong problem solving skills

• Provide after-hours support, if required.

• Has the attributes of being accountable, a collaborative team player, and a skilled communicator.

Job Description

• Provide first-level support to customer 24/7 via helpdesk, email, chat, and in-person walk-ups.

• Handle customer inquiries in a prompt and precise manner.

• Keep track of service requests and fault calls received from customers.

• Responsible for the installation and implementation of TripodLink software products.

• Perform regular maintenance on the servers and workstations of customers.

• Implement program updates.

• In charge of maintaining IT product documentation.