Travel Quality & Compliance Specialist

Gladex Travel and Tours Corp.; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading travel agency in Manila is seeking a Quality Assurance professional to ensure travel-related services meet company standards and customer satisfaction. This role monitors service quality, evaluates compliance, and recommends improvements. Candidates should have a relevant degree and 1–3 years of experience in quality assurance or travel operations. Strong analytical skills and attention to detail are essential. Join a dynamic team focused on delivering top-notch travel services.

Qualifications

• 1–3 years of experience in quality assurance or travel agency operations.
• Familiarity with airline policies and travel documentation requirements.
• Strong analytical and reporting skills.

Responsibilities

• Monitor and evaluate the quality of travel services.
• Conduct audits of booking processes and transactions.
• Analyze customer feedback and improve service quality.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Attention to detail

Education

Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field

Job description

A leading travel agency in Manila is seeking a Quality Assurance professional to ensure travel-related services meet company standards and customer satisfaction. This role monitors service quality, evaluates compliance, and recommends improvements. Candidates should have a relevant degree and 1–3 years of experience in quality assurance or travel operations. Strong analytical skills and attention to detail are essential. Join a dynamic team focused on delivering top-notch travel services.