Senior QA Team Lead - Global Travel Accounts

TASQ Staffing Solutions; Taguig; Presencial; PHP 558.000 - 781.200; Jornada completa

Descripción de la vacante

A staffing solutions company is seeking an experienced QA Team Lead to enhance quality standards in Taguig. The ideal candidate will have at least 2 years of experience leading QA teams and a background in supporting international travel accounts. Responsibilities include monitoring the quality of customer interactions, documenting performance measures for management, and providing feedback and training to team members. This onsite role demands strong leadership and evaluation skills.

Formación

• At least 2 years of QA Team Lead experience.
• Experience supporting international travel accounts.

Responsabilidades

• Monitors quality of customer contact methods for accuracy.
• Documents quality issues for management review.
• Provides feedback and training to team members.
• Executes specialized quality assurance projects.
• Supervises less experienced professionals.

Conocimientos

Quality Assurance Monitoring

Feedback and Performance Evaluation

Supervision of Team

Descripción del empleo

A staffing solutions company is seeking an experienced QA Team Lead to enhance quality standards in Taguig. The ideal candidate will have at least 2 years of experience leading QA teams and a background in supporting international travel accounts. Responsibilities include monitoring the quality of customer interactions, documenting performance measures for management, and providing feedback and training to team members. This onsite role demands strong leadership and evaluation skills.