Travel QA Team Lead - Coaching, Insights & Excellence

Recruitify_HR; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

A recruitment company is seeking an experienced Quality Analyst leader in the BPO travel industry. This role involves leading a QA team, monitoring compliance, and providing coaching to maintain high service standards. Candidates must have at least 6 months as a QA Team Lead in a BPO and a strong background in the travel industry. This position offers the opportunity to drive process improvements and oversee QA activities.

Qualifications

• Minimum 6 months experience as a QA Team Lead in a BPO.
• Strong background in the Travel Industry preferred.
• Experience with Expedia accounts is a big advantage.

Responsibilities

• Monitor and evaluate calls, emails, and chats for quality.
• Identify performance gaps and improvement opportunities.
• Provide coaching feedback and support training initiatives.

Skills

Quality Assurance

Team Leadership

Coaching

Performance Evaluation

Job description

A recruitment company is seeking an experienced Quality Analyst leader in the BPO travel industry. This role involves leading a QA team, monitoring compliance, and providing coaching to maintain high service standards. Candidates must have at least 6 months as a QA Team Lead in a BPO and a strong background in the travel industry. This position offers the opportunity to drive process improvements and oversee QA activities.