QA Performance Leader – Travel Accounts & Coaching

TASQ Staffing Solutions; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A recruitment service provider is looking for an experienced QA Manager in Metro Manila, Taguig. In this role, you will lead quality monitoring for calls, emails, and chat while driving improvements across operations. The ideal candidate will have over 4 years of experience in QA leadership and a background in supporting international travel accounts. This is an onsite position and focuses on shaping quality standards and coaching teams to enhance customer experiences.

Qualifications

• Experience supporting international travel accounts.
• At least 4 years of QA Team Lead experience.

Responsibilities

• Lead quality monitoring for calls, emails, and chats.
• Shape quality standards and implement performance improvements.
• Coach teams and influence strategic quality initiatives.

Skills

Quality Assurance Leadership

Coaching and Mentorship

Customer Experience Improvement

Job description

A recruitment service provider is looking for an experienced QA Manager in Metro Manila, Taguig. In this role, you will lead quality monitoring for calls, emails, and chat while driving improvements across operations. The ideal candidate will have over 4 years of experience in QA leadership and a background in supporting international travel accounts. This is an onsite position and focuses on shaping quality standards and coaching teams to enhance customer experiences.