Premium Travel Concierge (Hybrid Role)

American Express Company; Taguig; Híbrido; PHP 250.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salaries

Bonus incentives

Financial well-being support

Medical and disability benefits

Flexible working model

Parental leave

Wellness centers

Counseling support

Career development

Descripción de la vacante

American Express Travel & Concierge Experiences (TCE) serves Card Members worldwide with travel planning, booking, and tailored experiences. In this role you will provide world-class service in a high-volume inbound call center, understanding travel needs and delivering personalized solutions.

You will curate seamless experiences for Premium Members, communicate new offerings, de-escalate challenging situations, and reinforce the Membership First principles.

Formación

• At least 2 years' collective contact centre/BPO experience.
• At least 1 year of experience using travel-related booking systems.
• Basic knowledge of luxury products (airlines, hotels, tours, dining, events).
• Strong verbal communication and active listening, adaptable to each Card Member.
• Proficient with multiple digital tools including AI-enabled technologies.
• Geography knowledge to locate continents, countries and destinations worldwide.
• Curious, adaptable and resilient with a positive learning mindset.
• Willing to work a 24/7 roster, including nights and weekends.

Responsabilidades

• Provide world-class service in a high-volume inbound call center and understand travel needs.
• Curate seamless travel experiences for Premium Members through planning and booking services.
• Communicate new product offerings and value propositions to Card Members.
• Prioritize the Card Member experience, upholding the Membership First philosophy.
• De-escalate stress and manage unforeseen travel situations when needed.

Conocimientos

Contact centre experience

Travel booking systems

Luxury products knowledge

Verbal communication

Digital tools / AI enabled tech

Geography knowledge

Curiosity / adaptability

24/7 roster flexibility

Educación

Hospitality or Tourism degree or equivalent

Descripción del empleo

American Express Travel & Concierge Experiences (TCE) serves Card Members worldwide with travel planning, booking, and tailored experiences. In this role you will provide world-class service in a high-volume inbound call center, understanding travel needs and delivering personalized solutions.

You will curate seamless experiences for Premium Members, communicate new offerings, de-escalate challenging situations, and reinforce the Membership First principles.