Travel & Hospitality Specialist (GDS)

Metacom Careers; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive training and onboarding support

Career growth and advancement opportunities

Dynamic and collaborative work environment

Job summary

Metacom Careers is seeking experienced Travel & Hospitality Specialists to join our team in McKinley, Taguig. This role involves assisting customers with travel inquiries, reservations, ticketing, and itinerary changes using Global Distribution Systems (GDS).

The ideal candidates will possess at least 2 years of GDS experience and strong English communication skills. We offer comprehensive training, career growth opportunities, and a dynamic work environment.

Qualifications

• At least 2 years of GDS experience (Sabre, Amadeus, or similar tools).
• English proficiency equivalent to B2 CEFR or higher.
• Strong customer service and problem-solving skills.

Responsibilities

• Handle travel and hospitality-related customer inquiries via phone and other support channels.
• Manage flight reservations, rebookings, cancellations, and itinerary modifications.
• Utilize GDS platforms to process travel transactions.

Skills

Proficiency in GDS platforms (Sabre, Amadeus, Galileo)

Excellent verbal and written English communication skills

Strong attention to detail

Effective problem-solving and decision-making abilities

Customer-focused mindset

Education

High School Graduate or Senior High School Graduate

Tools

Global Distribution Systems (GDS)

Job description

Location: McKinley West, Taguig City

Work Setup: Onsite

Schedule: Shifting Schedule

Role Description

We are looking for experienced Travel & Hospitality Specialists to join our team in McKinley, Taguig. In this role, you will assist customers with travel-related inquiries, reservations, ticketing, itinerary changes, and other travel support services using Global Distribution Systems (GDS).

Key Responsibilities

• Handle travel and hospitality-related customer inquiries via phone and other support channels.
• Manage flight reservations, rebookings, cancellations, and itinerary modifications.
• Utilize GDS platforms such as Sabre, Amadeus, or similar systems to process travel transactions.
• Provide accurate information regarding travel policies, schedules, fares, and bookings.
• Resolve customer concerns efficiently while maintaining high levels of customer satisfaction.
• Document customer interactions and maintain accurate records in company systems.
• Meet established productivity, quality, and customer service metrics.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• Must have at least 2 years of GDS experience (Sabre, Amadeus, or similar tools).
• English proficiency equivalent to B2 CEFR or higher.
• Strong customer service and problem-solving skills.
• Willing to work onsite in McKinley, Taguig.
• Willing to work on a shifting schedule.

Skills & Competencies

• Proficiency in GDS platforms (Sabre, Amadeus, Galileo, or related systems).
• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple bookings and customer requests simultaneously.
• Effective problem-solving and decision-making abilities.
• Customer-focused mindset with strong interpersonal skills.

What We Offer

• Comprehensive training and onboarding support.
• Career growth and advancement opportunities.
• Dynamic and collaborative work environment.
• Exposure to global travel and hospitality operations.