Travel GDS Representative (onsite set-up)

Metacom Careers; Quezon City; On-site; PHP 279,000 - 502,200; Full time

Job summary

Metacom Careers in Manila, Philippines, seeks a GDS Support Specialist to assist customers in onsite setup of GDS solutions and to provide technical support and training.

You will coordinate with clients to identify travel technology needs, monitor GDS performance, troubleshoot issues, and stay updated on industry trends. This is an onsite role with flexible hours based on client needs.

Qualifications

• Diploma in Travel Management or IT or related field.
• 13 years of experience in customer support or technical role within travel industry.
• Proficient in using GDS tools like Amadeus, Sabre, or Travelport.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to work independently and as part of a team in a dynamic environment.

Responsibilities

• Assist customers in onsite setup of GDS solutions.
• Provide technical support and training for users on GDS functionalities.
• Coordinate with clients to identify travel technology needs and implement solutions.
• Monitor the performance of GDS systems and troubleshoot issues as they arise.
• Maintain up-to-date knowledge of industry trends and GDS developments.

Skills

GDS tools

Education

Diploma in Travel Management

Diploma in Information Technology

Tools

Amadeus

Sabre

Travelport

Job description

• Assist customers in the onsite set-up of Global Distribution System (GDS) solutions.
• Provide technical support and training for users on GDS functionalities.
• Coordinate with clients to identify their travel technology needs and implement solutions.
• Monitor the performance of GDS systems and troubleshoot issues as they arise.
• Maintain up-to-date knowledge of industry trends and GDS developments.

Requirements

• Educational Qualifications: Diploma in Travel Management, Information Technology, or a related field.
• Experience Level: 13 years in a customer support or technical role within the travel industry.
• Skills and Competencies: Proficient in using GDS tools like Amadeus, Sabre, or Travelport.
• Qualities and Traits: Strong communication and interpersonal skills with a customer-focused attitude.
• Responsibilities and Duties: Ability to work independently and as part of a team in a dynamic environment.
• Working Conditions: Onsite position requiring flexible hours based on client needs.