Travel GDS Representative (onsite set-up)

Metacom Careers; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Metacom Careers in Pasay (Metro Manila) is seeking a skilled professional to assist customers with onsite GDS setup and provide technical support and training on GDS functionalities.

The role involves coordinating with clients to identify travel technology needs, implementing solutions, and monitoring system performance. Onsite work with flexible hours based on client needs is required.

Qualifications

• Diploma in Travel Management or IT-related field.
• Approximately 13 years of experience in customer support or technical travel role.
• Proficient with GDS tools Amadeus, Sabre, or Travelport.
• Strong communication and customer-focused attitude.
• Ability to work independently and in a team in a dynamic environment.

Responsibilities

• Assist customers in the onsite set-up of GDS solutions.
• Provide technical support and training for users on GDS functionalities.
• Coordinate with clients to identify travel technology needs and implement solutions.
• Monitor GDS system performance and troubleshoot issues.
• Maintain up-to-date knowledge of GDS developments and industry trends.

Skills

Communication skills

Customer focus

Team collaboration

Education

Diploma in Travel Management

Diploma in Information Technology

Tools

Amadeus

Sabre

Travelport

Job description

• Assist customers in the onsite set-up of Global Distribution System (GDS) solutions.
• Provide technical support and training for users on GDS functionalities.
• Coordinate with clients to identify their travel technology needs and implement solutions.
• Monitor the performance of GDS systems and troubleshoot issues as they arise.
• Maintain up-to-date knowledge of industry trends and GDS developments.

• Assist customers in the onsite set-up of Global Distribution System (GDS) solutions.
• Provide technical support and training for users on GDS functionalities.
• Coordinate with clients to identify their travel technology needs and implement solutions.
• Monitor the performance of GDS systems and troubleshoot issues as they arise.
• Maintain up-to-date knowledge of industry trends and GDS developments.

Requirements

• Educational Qualifications: Diploma in Travel Management, Information Technology, or a related field.
• Experience Level: 13 years in a customer support or technical role within the travel industry.
• Skills and Competencies: Proficient in using GDS tools like Amadeus, Sabre, or Travelport.
• Qualities and Traits: Strong communication and interpersonal skills with a customer-focused attitude.
• Responsibilities and Duties: Ability to work independently and as part of a team in a dynamic environment.
• Working Conditions: Onsite position requiring flexible hours based on client needs.