Travel Customer Service Instructional Designer Night Shift

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking an experienced Instructional Designer to design, develop, and improve training for customer service advisors. You will partner with leaders and subject matter experts to translate learning needs into effective solutions and ensure accurate, deployment-ready content.

You will create content across multiple formats, drive consistency with business processes, and use feedback to continuously enhance learning effectiveness and the learner experience.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or a related field.
• Must have at least 3 years of instructional design experience creating training for customer-facing service teams.
• Experience developing e-learning and instructor-led training materials, including job aids and assessments.
• Proficiency with learning management systems and common e-learning authoring tools.
• Strong written and verbal communication skills with the ability to partner effectively with diverse stakeholders.
• Ability to work on a night shift schedule.

Responsibilities

• Partner with stakeholders to identify training needs and performance gaps.
• Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments.
• Develop training materials that are accurate, clear, and aligned to business processes and policy updates.
• Facilitate train-the-trainer sessions to support consistent delivery and adoption.
• Manage multiple development projects simultaneously and deliver to agreed timelines.
• Evaluate learning effectiveness using feedback and performance indicators and implement improvements.

Skills

Instructional design

E-learning development

Job aids and assessments

LMS proficiency

Communication skills

Night shift

Education

Bachelor’s degree in Instructional Design, Education, or a related field

Job description

JPMorgan Chase & Co. in Manila is seeking an experienced Instructional Designer to design, develop, and improve training for customer service advisors. You will partner with leaders and subject matter experts to translate learning needs into effective solutions and ensure accurate, deployment-ready content.

You will create content across multiple formats, drive consistency with business processes, and use feedback to continuously enhance learning effectiveness and the learner experience.