Instructional Designer, Night Shift - Travel Support

JPMorgan Chase & Co.; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks an Instructional Designer for Chase Travel Learning to design, develop, and improve training that helps customer service advisors deliver excellent support.

You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions across formats, ensuring materials are accurate and deployment-ready. You will use feedback and performance data to continuously improve learning effectiveness and the

Qualifications

• Bachelor’s degree in Instructional Design, Education, or a related field.
• At least 3 years of instructional design experience creating training for customer-facing service teams.
• Experience developing e-learning and instructor-led training materials, including job aids and assessments.
• Proficiency with learning management systems and common e-learning authoring tools.
• Strong written and verbal communication; ability to partner effectively with diverse stakeholders.
• Ability to work on a night shift schedule.

Responsibilities

• Partner with stakeholders to identify training needs and performance gaps.
• Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments.
• Develop training materials that are accurate, clear, and aligned to business processes and policy updates.
• Facilitate train-the-trainer sessions to support consistent delivery and adoption.
• Manage multiple development projects simultaneously and deliver to agreed timelines.
• Evaluate learning effectiveness using feedback and performance indicators and implement improvements.

Skills

Instructional design

LMS proficiency

E-learning development

Instructor-led training

Communication skills

Night shift willingness

Education

Bachelor’s degree in Instructional Design, Education, or related field

Tools

Learning management systems (LMS)

Authoring tools (e-learning)

Job description

JPMorgan Chase & Co. in Manila seeks an Instructional Designer for Chase Travel Learning to design, develop, and improve training that helps customer service advisors deliver excellent support.

You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions across formats, ensuring materials are accurate and deployment-ready. You will use feedback and performance data to continuously improve learning effectiveness and the