Travel Service Learning Designer

Aumni; Metro Manila; On-site; PHP 420,000 - 600,000; Full time

Job summary

JPMorganChase is seeking an Instructional Designer for its Chase Travel Learning team. You will design, develop, and improve training experiences that help customer service advisors deliver excellent support.

You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions. You will create content across formats and ensure materials are accurate, consistent, and ready for deployment.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or a related field.
• At least 3 years of instructional design experience creating training for customer-facing service teams (e.g., contact centers).
• Experience developing e-learning and instructor-led training materials, including job aids and assessments.
• Proficiency with learning management systems and common e-learning authoring tools.
• Strong written and verbal communication skills and ability to partner with diverse stakeholders.
• Ability to work on a night shift schedule.

Responsibilities

• Partner with stakeholders to identify training needs and performance gaps.
• Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments.
• Develop training materials that are accurate, clear, and aligned to business processes and policy updates.
• Facilitate train-the-trainer sessions to support consistent delivery and adoption.
• Manage multiple development projects and deliver to timelines.
• Evaluate learning effectiveness using feedback and performance indicators and implement improvements.

Skills

Instructional design

LMS proficiency

E-learning authoring

Communication skills

Night shift

Education

Bachelor’s degree in Instructional Design, Education, or related field

Tools

LMS (Moodle/Workplace)

Authoring tools (Storyline, Captivate)

Job description

JPMorganChase is seeking an Instructional Designer for its Chase Travel Learning team. You will design, develop, and improve training experiences that help customer service advisors deliver excellent support.

You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions. You will create content across formats and ensure materials are accurate, consistent, and ready for deployment.