Onsite Travel Customer Support Specialist

Sapient Global Services; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive salary with performance incentives

Exposure to diverse travel accounts

Mentorship and training opportunities

Paid training from Day 1

Job summary

A leading BPO company in Metro Manila is looking for Customer Service Representatives for travel assistance. This role involves responding to inquiries, assisting with reservations, and ensuring customer satisfaction with travel experiences. Candidates should possess excellent English skills and a customer-focused attitude. The position offers a competitive salary up to ₱25,000 per month, performance incentives, and opportunities for career growth in a supportive work environment.

Qualifications

• High School or Senior High School graduate, preferably with college education.
• Excellent communication skills in English, both written and spoken.
• Customer-focused, detail-oriented, and solution-driven individual.
• Basic computer skills required.

Responsibilities

• Respond to travel inquiries via phone, chat, or email.
• Assist with flight, hotel, or tour reservations.
• Modify or cancel bookings as needed.
• Document interactions and booking details accurately.
• Escalate complex travel issues to supervisors.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Excellent English communication skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Education

High School or Senior High School graduate

College preferred

Job description

A leading BPO company in Metro Manila is looking for Customer Service Representatives for travel assistance. This role involves responding to inquiries, assisting with reservations, and ensuring customer satisfaction with travel experiences. Candidates should possess excellent English skills and a customer-focused attitude. The position offers a competitive salary up to ₱25,000 per month, performance incentives, and opportunities for career growth in a supportive work environment.