Baggage Resolution Specialist - Customer Care

dnata Travel Inc.; Mabalacat; On-site; PHP 279,000 - 391,000; Full time

Job summary

dnata Travel Inc. is seeking a dedicated Customer Service/Data Entry professional to support luggage-related inquiries at Clark, Pampanga. You will handle missing and damaged baggage contacts, work with airport teams and couriers, and ensure timely information delivery and quality service.

Candidates should demonstrate strong communication and multitasking abilities, with flexibility for shifting schedules, weekends, and holidays in a dynamic contact-center environment.

Qualifications

• Willing to work and relocate to Clark, Pampanga.
• High school diploma/GED required; college degree preferred.
• Demonstrate excellence in customer service and data entry skills.
• Be able to work on shifting schedules, holidays and weekends.
• Be capable of multitasking and working well in a team.

Responsibilities

• Handle customer contacts related to missing and damaged bags; aim to meet KPIs.
• Liaise with Airport Teams and partner couriers for timely bag reconciliation.
• Provide accurate service information to maintain quality across contacts.
• Use tracing tools and document all relevant information.
• Escalate priority issues to a Team Leader when needed for service quality.

Skills

Customer service

Data entry

Analytical skills

Multitasking

Teamwork

Initiative

Patience

Communication

Education

High school diploma/GED

College degree preferred

Job description

dnata Travel Inc. is seeking a dedicated Customer Service/Data Entry professional to support luggage-related inquiries at Clark, Pampanga. You will handle missing and damaged baggage contacts, work with airport teams and couriers, and ensure timely information delivery and quality service.

Candidates should demonstrate strong communication and multitasking abilities, with flexibility for shifting schedules, weekends, and holidays in a dynamic contact-center environment.