Travel Booking & Concierge Specialist

Our Home; Pasay; On-site; PHP 268,000 - 469,000; Full time

Job summary

Our Home in Pasay, Philippines is seeking a customer service agent to handle inbound travel inquiries and reservations. You will assist customers with flight bookings, itinerary changes, cancellations, and rebookings, ensuring accurate information and smooth service.

Join a team focused on delivering outstanding support, meeting quality and productivity targets, and documenting interactions in company systems. Escalation procedures apply for complex travel concerns.

Responsibilities

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Our Home in Pasay, Philippines is seeking a customer service agent to handle inbound travel inquiries and reservations. You will assist customers with flight bookings, itinerary changes, cancellations, and rebookings, ensuring accurate information and smooth service.

Join a team focused on delivering outstanding support, meeting quality and productivity targets, and documenting interactions in company systems. Escalation procedures apply for complex travel concerns.