Travel Service Advisor - Bookings & Support

Recruitify_HR; Tarlac City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a dedicated travel customer service specialist to assist clients with planning and booking itineraries, including flights, accommodations, and activities. You will resolve concerns with professionalism and empathy, while staying informed about travel products and regulations.

The role requires maintaining up-to-date knowledge of industry trends and delivering exceptional service, even during weekends and holidays as needed.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 5-7 years of experience in customer service, preferably in travel.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work varied hours, including weekends and holidays.

Responsibilities

• Provide exceptional customer service to clients inquiring about travel-related services.
• Assist customers in planning and booking their travel itineraries, including flights, accommodations, and activities.
• Resolve customer complaints and issues with professionalism and empathy.
• Maintain comprehensive knowledge of travel products and services offered by the company.
• Keep up-to-date with changes in travel regulations and industry trends.

Skills

Excellent communication

Interpersonal skills

Education

Diploma or equivalent experience

Job description

Recruitify_HR in the Philippines is seeking a dedicated travel customer service specialist to assist clients with planning and booking itineraries, including flights, accommodations, and activities. You will resolve concerns with professionalism and empathy, while staying informed about travel products and regulations.

The role requires maintaining up-to-date knowledge of industry trends and delivering exceptional service, even during weekends and holidays as needed.