Travel Booking Specialist for Seamless Global Reservations

Recruitify_HR; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Makati, Philippines is seeking a travel customer service agent to handle inbound inquiries and assist with flight bookings and reservations.

You will help with itinerary changes, cancellations, and rebookings, while providing accurate information on schedules, fares, baggage policies, and travel requirements. Documentation of interactions and escalation of complex issues are part of the role, with a focus on quality and efficiency.

Responsibilities

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Recruitify_HR in Makati, Philippines is seeking a travel customer service agent to handle inbound inquiries and assist with flight bookings and reservations.

You will help with itinerary changes, cancellations, and rebookings, while providing accurate information on schedules, fares, baggage policies, and travel requirements. Documentation of interactions and escalation of complex issues are part of the role, with a focus on quality and efficiency.