Travel Account CSR: Elevate Customer Experience & CRM Impact

Inkorp Human Resource Services; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

HMO

Job Training

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A recruitment agency is seeking a Customer Service Representative for a travel account in Manila. The ideal candidate will have at least 1-3 years of experience in a customer service role and proficiency in English. Responsibilities include addressing inquiries, managing accounts, and ensuring customer satisfaction. This is an on-site position based at SM Mall of Asia, offering full-time employment with governmental and health benefits.

Qualifications

• 1 year experience in using any GDS is required.
• 1-3 years of experience in a customer service role is essential.
• Excellent communication abilities, patience and empathy towards customers are important.

Responsibilities

• Address customer inquiries and resolve issues effectively.
• Maintain high levels of customer satisfaction.
• Manage customer accounts and process orders.

Skills

English language proficiency

Strong interpersonal skills

Team player

Education

Diploma degree or 1 year in College

Job description

A recruitment agency is seeking a Customer Service Representative for a travel account in Manila. The ideal candidate will have at least 1-3 years of experience in a customer service role and proficiency in English. Responsibilities include addressing inquiries, managing accounts, and ensuring customer satisfaction. This is an on-site position based at SM Mall of Asia, offering full-time employment with governmental and health benefits.