Travel Account Support Specialist — Hybrid

Concert8 Solutions Inc; Taguig; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A customer service company is seeking a Customer Service Representative to manage customer inquiries and provide support in a travel account. Responsibilities include handling calls and emails, providing product information, and ensuring high customer satisfaction. Candidates should have experience in the travel and BPO industries. The position requires flexibility to work in a hybrid setup across locations and excellent English communication skills.

Qualifications

• Preferably with two years of experience in the Travel industry.
• Preferably with two years of experience in the BPO industry.
• Must have computer, high speed internet connection, and quiet workspace.

Responsibilities

• Develop strong customer relationships and resolve queries via phone, email, and chat.
• Provide accurate information about the company's products or services.
• Manage and take ownership of the resolution process for all customer-related issues.

Skills

Knowledgeable in handling multiple queries

Excellent English skills both oral and written

Adaptable, fast learner

Flexibility in shift schedules and work hours

Job description

A customer service company is seeking a Customer Service Representative to manage customer inquiries and provide support in a travel account. Responsibilities include handling calls and emails, providing product information, and ensuring high customer satisfaction. Candidates should have experience in the travel and BPO industries. The position requires flexibility to work in a hybrid setup across locations and excellent English communication skills.