Travel Account Agent - Onsite, Paid Training

Sapien Global Careers; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Onsite work

Training provided

Fresh graduates welcome

Travel account opportunity

Job summary

Sapient Global Services is actively hiring Call Center Agents for Travel Accounts across Metro Manila. The role involves assisting customers with travel inquiries, reservations, and itinerary changes, delivering excellent service in an onsite environment.

Fresh graduates welcome; full training provided from Day 1. Work locations include Muñoz, Quezon City and other sites in the Metro Manila area. Shifts may include nights, weekends, and holidays.

Qualifications

• Open to fresh graduates or applicants with no BPO experience.
• Strong English communication skills required.
• Customer-focused mindset and willingness to learn.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist customers with flight, hotel, and travel reservations.
• Provide information on travel policies and schedules.
• Process booking changes, cancellations, and rebookings.
• Record interactions in internal systems and escalate complex issues.

Skills

English proficiency

Customer focus

Multitasking

Education

High school or senior high school graduate

Tools

Basic computer skills

Job description

Sapient Global Services is actively hiring Call Center Agents for Travel Accounts across Metro Manila. The role involves assisting customers with travel inquiries, reservations, and itinerary changes, delivering excellent service in an onsite environment.

Fresh graduates welcome; full training provided from Day 1. Work locations include Muñoz, Quezon City and other sites in the Metro Manila area. Shifts may include nights, weekends, and holidays.