Virtual Concierge Senior Associate (AC Manila)

PwC; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Qualifications

• Bachelor's Degree is required.
• Minimum 3 years of experience in administration or customer service.
• Proficient in English, both spoken and written.

Responsibilities

• Manage email and calendar effectively
• Schedule meetings and coordinate events
• Organize travel arrangements for team members
• Foster professional relationships
• Support the implementation of new firm technologies and policies
• Prioritize ongoing development of digital and technical skills
• Guide and mentor junior staff
• Navigate complex scenarios with ease

Skills

English proficiency

Administrative support

Office management

Education

Bachelor's Degree

Job description

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

The Opportunity

• When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
• As part of the Business Services and Support team you manage email and calendar, schedule meetings and events, and coordinate travel. As a Senior Associate, you focus on relationship building, managing others, and navigating complexity. You support the adoption of changes to firm technology, policies, and procedures, while prioritizing ongoing development of professional, digital, and technical acumen.

Responsibilities

• Manage email and calendar effectively
• Schedule meetings and coordinate events
• Organize travel arrangements for team members
• Foster professional relationships
• Support the implementation of new firm technologies and policies
• Prioritize ongoing development of digital and technical skills
• Guide and mentor junior staff
• Navigate complex scenarios with ease

What You Must Have

• Bachelor’s Degree
• 3 years of experience
• Oral and written proficiency in English required
• Minimum of two years of relevant experience in customer service, administration, or have worked in a role with applicable transferable skills
• English is a requirement

What Sets You Apart

• Excelling in office management and tourism
• Proactively managing email and calendar
• Coordinating travel and scheduling meetings
• Supporting firm initiatives and projects
• Leading by example in technology adoption

Travel Requirements

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