Transition & Delivery Optimization Lead

PwC; Manila; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

PwC Manila is seeking a Transition Tools & Reporting Manager to oversee outsourced services and drive delivery across Advisory, Assurance, Tax and Business Services. You will lead delivery teams, manage client accounts, and coordinate programs to streamline operations and reduce costs.

Based in our Acceleration Center Manila, you will mentor junior staff, shape project plans, and implement continuous improvement using modern tools, delivering high-impact service excellence for a diverse client

Qualifications

• Bachelor's degree required in any field.
• 7–11 years of professional experience.
• Fluent written and spoken English.
• Experience in transitioning and managing outsourced services.

Responsibilities

• Leading the transition and management of outsourced services to streamline client operations.
• Overseeing delivery teams to optimize performance and manage delivery risks.
• Implementing continuous improvement strategies to enhance processes and tools.
• Utilizing project management skills to plan, budget, and execute client engagements.
• Analyzing system components to identify interactions and improve service delivery.
• Developing automation solutions to improve business process efficiency and reduce costs.
• Coaching team members to leverage their strengths and meet client expectations.
• Engaging in strategic planning to identify opportunities for business transformation.
• Managing stakeholder relationships to address conflicts and facilitate service excellence.
• Embracing technology and innovation to enhance service delivery and client satisfaction.

Skills

Project management

Delivery leadership

Stakeholder management

Automation

Continuous improvement

Mentoring

Strategic planning

English proficiency

Education

Bachelor's degree

Job description

PwC Manila is seeking a Transition Tools & Reporting Manager to oversee outsourced services and drive delivery across Advisory, Assurance, Tax and Business Services. You will lead delivery teams, manage client accounts, and coordinate programs to streamline operations and reduce costs.

Based in our Acceleration Center Manila, you will mentor junior staff, shape project plans, and implement continuous improvement using modern tools, delivering high-impact service excellence for a diverse client