Technology Managed Services Director, Manila

PwC; Manila; On-site; PHP 6,000,000 - 12,000,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Technology Managed Services Director to lead the strategic direction and delivery of outsourced solutions. You will manage delivery teams, programs, and performance, while driving continuous improvement in processes, tools, and services.

You will build executive relationships, promote automation, and collaborate across PwC networks to maximize client value and market impact.

Qualifications

• Bachelor's degree is required.
• 14–20 years of experience required.
• Oral and written proficiency in English required.

Responsibilities

• Leading the strategic direction and execution of managed services to enhance client satisfaction and operational efficiency
• Overseeing the transition and management of service delivery teams, confirming alignment with client objectives and performance metrics
• Driving business growth through the identification and conversion of market opportunities into successful client engagements
• Managing budgetary and resource allocation to optimize service delivery and operational performance
• Implementing continuous process improvement initiatives to streamline operations and reduce costs
• Developing and maintaining executive-level client relationships to foster trust and collaboration
• Promoting technological advancements and automation solutions to enhance service delivery and client outcomes
• Mentoring and guiding team members to cultivate leadership potential and drive professional development
• Collaborating with cross-functional teams to innovate and implement business transformation strategies
• Confirming compliance with professional and technical standards, upholding the firms reputation for quality and integrity

Skills

Analytical thinking

Automation framework design

Business process automation

Strategic mindset

Stakeholder engagement

Education

Bachelor's degree

Job description

PwC Acceleration Center Manila is seeking a Technology Managed Services Director to lead the strategic direction and delivery of outsourced solutions. You will manage delivery teams, programs, and performance, while driving continuous improvement in processes, tools, and services.

You will build executive relationships, promote automation, and collaborate across PwC networks to maximize client value and market impact.