Transfer Agency Account Manager: Client Relations

Apex Group Ltd; Makati; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

Apex Group Ltd in Manila, Philippines, is seeking an Account Manager for Transfer Agency (Dealing) to lead client relationships and ensure accurate, timely transfer agency services. You will coordinate onboarding, subscriptions, redemptions, and reporting while maintaining regulatory compliance.

In this role you will work with global teams, manage client expectations, and support lifecycle events such as fund launches and mergers, ensuring high-quality client service and risk management.

Qualifications

• AML guidance knowledge for multiple jurisdictions (e.g., Cayman, Delaware, Australia, Ireland, Bermuda)
• Experience with screening tools such as World Check, Pythagoras, LexisNexis
• Proficiency in Microsoft Excel; strong presentation skills
• Knowledge of FATCA/CRS reporting; ability to review US tax forms (W-9, W-8BEN, W-8IMY) and withholding statements

Responsibilities

• Serve as primary contact for assigned clients (hedge funds, private equity funds) and maintain strong client relationships
• Ensure accurate, timely delivery of Transfer Agency services and client reporting
• Oversee investor onboarding, subscriptions, redemptions, transfers, and shareholder record maintenance
• Coordinate with internal teams to resolve processing, reconciliation, and reporting issues
• Support fund launches, mergers, liquidations and lifecycle events
• Ensure compliance with AML/KYC, FATCA/CRS, and local fund regulations
• Prepare and deliver operational, regulatory, and management reports
• Participate in client service reviews and governance meetings
• Identify opportunities for service improvements and cross-sell other Apex services

Skills

AML knowledge

Screening tools knowledge

Microsoft Excel

FATCA/CRS reporting

Client communication

Recordkeeping

Teamwork

24x7 availability

Tools

World-Check

Pythagoras

LexisNexis

Job description

Apex Group Ltd in Manila, Philippines, is seeking an Account Manager for Transfer Agency (Dealing) to lead client relationships and ensure accurate, timely transfer agency services. You will coordinate onboarding, subscriptions, redemptions, and reporting while maintaining regulatory compliance.

In this role you will work with global teams, manage client expectations, and support lifecycle events such as fund launches and mergers, ensuring high-quality client service and risk management.