Transaction Quality & Process Improvement Lead

WNS Careers - Philippines; Iloilo City; On-site; PHP 700,000 - 900,000; Full time

Job summary

WNS Careers - Philippines in Iloilo City is seeking a seasoned Quality Management professional to drive continuous improvement across Transaction Quality and Delivery. You will lead teams, monitor client KPIs, and strengthen the quality framework to meet service levels.

The role requires strong analytical skills, bold problem-solving, and the ability to collaborate with recruitment and operations to ensure audit readiness and timely feedback.

Qualifications

• Total experience of 6–8 years in a relevant domain.
• Strong people management to drive teams across LOBs/geographies.
• Ability to drive initiatives to closure.
• Ability to lead, direct and motivate high-performing teams.
• Analytical and data interpretation skills.
• Excellent verbal and written communication with clients/leadership.
• Knowledge of Transaction Quality systems, tools and technologies.
• Willingness to work 100% onsite and relocate to Iloilo City.

Responsibilities

• Drive continuous improvement for Transaction Quality and Delivery.
• Manage Transaction Quality & Client related KPIs.
• Evaluate effectiveness of transactional quality interventions.
• Strengthen Quality management processes/framework to improve delivery.
• Capture SLA/SLO metrics and tailor processes to client needs.
• Provide out-of-the-box ideas and process improvement initiatives.
• Drive Process control & Compliance and manage Audit SLAs.
• Give crisp feedback to Front Line Recruitment on hire quality.
• Provide floor support, feedback, refreshers, via aligned teams.
• Facilitate QA and Compliance audits and follow-ups.

Skills

People management

Leadership

Analytical skills

Communication skills

Process improvement

Data handling

Prioritization

Decision making

Tools

Quality systems

Job description

WNS Careers - Philippines in Iloilo City is seeking a seasoned Quality Management professional to drive continuous improvement across Transaction Quality and Delivery. You will lead teams, monitor client KPIs, and strengthen the quality framework to meet service levels.

The role requires strong analytical skills, bold problem-solving, and the ability to collaborate with recruitment and operations to ensure audit readiness and timely feedback.