Quality Transformation Leader - Drive Metrics and Growth

WNS; Muntinlupa; On-site; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Free HMO coverage from Day 1

Structured career path

Safe work environment

Annual appraisal

Skills training opportunities

Paid leaves

Job summary

WNS, part of Capgemini, is seeking a Transformational Quality Manager for its Philippine operations. The role focuses on leading and coaching a BPO team, driving quality initiatives and ensuring monthly metric targets are achieved.

The ideal candidate has 7–9 years in BPO, with 3–5 years in transformational quality management, and a preference for Greenbelt/Blackbelt certification. Day‑1 HMO and strong career growth opportunities are offered.

Qualifications

• Strong analytical, problem solving and decision-making abilities.
• Experience in leading teams and coaching.
• Experience in BPO operations and delivering metrics.
• Ability to manage administrative tasks in operations.
• Lead teams to achieve metrics and monthly deliverables.

Responsibilities

• Manage team performance and provide effective coaching.
• Drive transformational quality initiatives and process improvements.
• Monitor metrics and ensure monthly deliverables are met.
• Support operational staff with guidance and performance feedback.

Skills

Problem solving

Decision making

Analytical skills

Team leadership

Coaching / feedback

Education

College degree

Job description

WNS, part of Capgemini, is seeking a Transformational Quality Manager for its Philippine operations. The role focuses on leading and coaching a BPO team, driving quality initiatives and ensuring monthly metric targets are achieved.

The ideal candidate has 7–9 years in BPO, with 3–5 years in transformational quality management, and a preference for Greenbelt/Blackbelt certification. Day‑1 HMO and strong career growth opportunities are offered.