Quality Manager — BPO Quality & Process Improvement

Transcom Worldwide Philippines, Inc.; Iloilo City; On-site; PHP 600,000 - 820,000; Full time

Benefits offered by this job

Day 1 HMO

Teleconsult services

Free psychologist consultation

Scholarship potential

Insurance coverage

Job summary

Transcom Worldwide Philippines, Inc. is hiring a Quality Manager for the Iloilo site. You will lead quality improvement initiatives, coordinate with clients and vendors, and drive adherence to quality processes across teams.

The role requires a Bachelor’s degree and 2+ years in BPO quality control/assurance; Six Sigma certification is a plus. Expect active collaboration with various departments to raise service quality.

Qualifications

• Bachelor's/College Degree in any field required.
• At least 2 years in the BPO industry in quality control/assurance.
• Six Sigma certification is a plus; knowledge of quality tools is preferred.

Responsibilities

• Develop and deliver Quality Improvement for Transcom WorldWide business units.
• Lead calibration sessions and produce quality scoring reports at set frequencies.
• Escalate quality deficiencies to Centre Management and coordinate with vendors.
• Collaborate with internal teams to design action plans for quality improvement.
• Support knowledge management and ensure product knowledge is shared with CSRs.
• Attend product meetings with clients and ensure quality processes are followed.

Skills

Quality Management

Leadership

Communication

Education

Bachelor's/College Degree

Six Sigma Certification

Job description

Transcom Worldwide Philippines, Inc. is hiring a Quality Manager for the Iloilo site. You will lead quality improvement initiatives, coordinate with clients and vendors, and drive adherence to quality processes across teams.

The role requires a Bachelor’s degree and 2+ years in BPO quality control/assurance; Six Sigma certification is a plus. Expect active collaboration with various departments to raise service quality.