Quality Assurance Lead: Transactions & Process Improvement
wns careers - philippines
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
WNS Careers Philippines is seeking a seasoned Quality Assurance Leader to drive the Next-Gen Shared Services QA program, raising service-delivery standards and ensuring low-risk BAU operations. You will lead audit compliance, RCA, remediation plans, and KPI reporting.
The role requires 4–5 years in quality, Lean Six Sigma belt, project management, and familiarity with RPAs, automation, and data-analytics tools. Strong Excel and PowerPoint skills are essential.
Qualifications
- Graduate or post graduate degree.
- Minimum 4–5 years of work experience with 2–2.5 years in Quality.
- Lean Six Sigma Yellow/Green belt or strong understanding of Lean Six Sigma concepts, RCA / QC tools.
- Experience in Project Management.
- Knowledgeable in RPAs, automations and data analytics tools.
- Proficient with Excel & PowerPoint.
- Analytical mindset and strong work ethic with growth mindset.
Responsibilities
- Deliver QA strategy and ensure calibration to quality framework.
- Drive audit compliance, RCA, remediation plans against targets.
- Conduct sampling/stratification based on compliance checks and processes.
- Report on quality metrics, SLA baselining, and predictive SLA monitoring.
- Facilitate Kaizen initiatives and drive continuous learning across teams.
- Mentor projects and build LSS awareness within the team.
Skills
Education
Tools
Job description
WNS Careers Philippines is seeking a seasoned Quality Assurance Leader to drive the Next-Gen Shared Services QA program, raising service-delivery standards and ensuring low-risk BAU operations. You will lead audit compliance, RCA, remediation plans, and KPI reporting.
The role requires 4–5 years in quality, Lean Six Sigma belt, project management, and familiarity with RPAs, automation, and data-analytics tools. Strong Excel and PowerPoint skills are essential.
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