Quality Assurance Lead: Process Quality & Training

Wipro; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Wipro is seeking a Senior Quality (Ops) professional in Manila to ensure process compliance and drive quality across the account. The role focuses on audits, training, and onboarding new processes, with responsibilities spanning planning, reporting, and team management.

Key duties include leading audit programs, developing SOPs, coordinating with external and internal stakeholders, and driving continuous improvement through staff training and performance monitoring.

Qualifications

• Audits track and review the process quality across the account.
• Develop audit plans and allocate reviews to analysts.
• Prepare reports for leadership and the client.

Responsibilities

• Conduct root cause analysis of errors to identify training interventions.
• Conduct monthly trainings using classroom and online methods.
• Develop training reports and share with stakeholders.
• Support new processes with online process training and access setup.

Skills

Quality (Ops)

5-8 Years Experience

Audit

Job description

Wipro is seeking a Senior Quality (Ops) professional in Manila to ensure process compliance and drive quality across the account. The role focuses on audits, training, and onboarding new processes, with responsibilities spanning planning, reporting, and team management.

Key duties include leading audit programs, developing SOPs, coordinating with external and internal stakeholders, and driving continuous improvement through staff training and performance monitoring.