Transaction Analytics & ATM Monitoring Specialist

Fairygodboss; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

JPMorganChase is hiring a Transactions Analyst to support end-to-end processing, reporting, and performance improvement in a fast-paced environment. The role emphasizes AI, automation, and data-driven decision making to boost efficiency and customer satisfaction.

You will gather insights, coach teammates, and collaborate with business partners to optimize transaction workflows while maintaining the highest service standards for customers.

Qualifications

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions
• Familiarity with MIS and KPI reporting
• Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency
• Experience in handling customer inquiries and requests, with a focus on enhancing customer experience
• Proven ability to contribute to team projects, with a focus on innovation and strategic thinking
• Experience in training and guiding team members, with a focus on transaction processing and customer service best practices
• High school diploma or GED required

Responsibilities

• Gather data and create reports daily, weekly and monthly to contribute to business operations
• Research and provide recommendations on performance error investigations, root cause, and resolution
• Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency
• Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience
• Assist in training and guiding team members on transaction processing and customer service best practices
• Collaborate with internal business partners across LOB's to leverage technological activities

Skills

Transaction management

Data analysis

AI & automation

Customer service

Team training

Data visualization

Education

High school diploma or GED

Tools

MIS reporting

KPI reporting

Job description

JPMorganChase is hiring a Transactions Analyst to support end-to-end processing, reporting, and performance improvement in a fast-paced environment. The role emphasizes AI, automation, and data-driven decision making to boost efficiency and customer satisfaction.

You will gather insights, coach teammates, and collaborate with business partners to optimize transaction workflows while maintaining the highest service standards for customers.