Training Supervisor — Train-the-Trainer Leader

Concentrix CVG Philippines, Inc.; Davao City; On-site; PHP 502,000 - 725,000; Full time

Job summary

Concentrix CVG Philippines, Inc. in Davao City is seeking a Supervisor, Training to lead the analysis, scheduling and implementation of classroom training for client programs.

You will foster client and departmental relationships to drive performance, reduce costs and increase revenue, and direct the department's overall operations. The role emphasizes Train-the-Trainer initiatives, regular coaching, coordination with Quality and Operations, and development of training tools to build a team of

Responsibilities

• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Job description

Concentrix CVG Philippines, Inc. in Davao City is seeking a Supervisor, Training to lead the analysis, scheduling and implementation of classroom training for client programs.

You will foster client and departmental relationships to drive performance, reduce costs and increase revenue, and direct the department's overall operations. The role emphasizes Train-the-Trainer initiatives, regular coaching, coordination with Quality and Operations, and development of training tools to build a team of